Last updated: May 6th, 2023
If, for any reason, you are not completely satisfied with a purchase, we invite You to review this Returns & Refunds Policy.
The following terms are applicable for any products that You have purchased from Us.
Interpretation & Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions for the purposes of this Returns and Refunds Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Colours of Nature, Auroshilpam, Auroville, Tamil Nadu 605101, a registered unit of the Auroville Foundation, under the Artisana Trust.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to that of The Colours of Nature, accessible on www.thecoloursofnature.com.
‘You’ means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
A small artisanal organisation dedicated to Natural Dyes, We aim to dispatch, as soon as possible. The Colours of Nature is part of the conscious Slow Fashion movement and trust in the slow, conscious decision made by the Customer, but in accordance with the Consumer Protection (E-Commerce) Rules, 2020, in India, We allow any order to be cancelled up until the moment of dispatch. For delivery to other countries, We abide by the national regulations for each such region.
Therefore we can not accept cancellations, but only returns that are based on a fault with any of the Goods delivered, as follows hereunder.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased within the last 10 (ten) days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods matching the description and without fault.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, goods on sale, seasonal promotion or a Bundle cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
The Colours of Nature, Auroshilpam, Auroville, Tamil Nadu 605101, India.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org.