RETURNS
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If your online purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
Terms & Conditions for making a return
- You must manage the return before the established deadline :
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- Online shopping: you have 30 days from the shipping date of your order.
- Shop at a physical store : No Returns Policy
- Items must be in their original condition and include all labels
- You have to make the return in the same market/region where you made the purchase. At the moment this is only in India.
Remember: in the details of your order, we will give you the deadline for making the returns.
How do I prepare my return package?
If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost.
Write the following shipping address on your package: The Colours of Nature, Auroshilpam, Auroville, Tamil Nadu 605101
It is not necessary to include a purchase receipt.
Can I return items from different orders in a single shipment?
Yes, you can return items from different orders together.
You will have to request a return for each order separately, but can send them together.
REFUNDS
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When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
Once we have processed the return of your items, we will proceed with the refund.
Once the return has been made, we will send you an email with confirmation.
If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
Why haven't I received my refund confirmation email?
If you have not received the email with your refund information, please check that the email address linked with your purchase is correct.
Please note that if you are returning items using our home collection service, the return will be processed once the goods arrive at our premises. Once completed, you will receive an email with the details of the return.
I no longer have the card used to make my purchase; how will I receive a refund?
Refunds are always processed to the same payment method used for the order. If you no longer have the card used for the purchase, we suggest that you contact your bank so that they can help you.
Why have I received a partial refund for my return?
Please note that if you have sent us the items in several boxes, we will be able to process the return at different times. We will send you an email confirming the details of each one.
If you prefer, you can contact us so that we can review your case in detail.
How can I get the invoice for my refund?
You can access the invoice for your refund in the details of your order. If you have made the purchase as a guest, you can do so from the link that you will find in the email confirming your return.